This document provides information on how to diagnose and resolve connectivity related issues on wireless Routers, ADSL Broadband Cable Modems, and Wireless Gateways.

Even though there are many things that can prevent your wireless router/gateway from operating trouble-free, most problems can be attributed to simple contributing factors like: Obsolete or corrupted firmware, Incorrect data transmission rate settings, Incompatible encryption/security settings, Excessive RF interference, Highly degraded/attenuated radio signal, SSID broadcast issues, Incorrect/conflicting networking parameter settings, Data packets not getting past a firewall, or Use of conflicting radio channels.

If you are experiencing problems with your wireless router, we suggest you start troubleshooting with the following: